Returns & Refunds

UNSATISFIED WITH YOUR CAVIAR?

Your satisfaction is important to us. Should you happen to be unhappy with your order? Please contact us within 24 hours of receiving your package at 912.484.4246 or via email concierge@jfcfinefoods.com.

In order for a replacement or refund to be issued, the following steps apply:

Do Not consume product(s).
Do Not dispose of product(s).
Send image(s) to concierge@jfcfinefoods.com , include image of lot number.

If returns are approved, all perishable products must be shipped properly packed on FROZEN gel ice in an insulated shipping box and returned FedEx® Priority Overnight. We will contact you once your returned items are received.

Due to the perishable nature of our products, we cannot accept returns or provide refunds or credits after 30 days from the date of arrival.

UNHAPPY WITH CAVIAR PURCHASED AT A STORE?

We cannot provide refunds or replacements for items purchased from external vendors or retail stores. We suggest returning to or reaching out to the original place of purchase. Please do not consume or dispose of the product, and retain your purchase receipt.

I NEED TO CANCEL/CHANGE MY ORDER

Changes to an existing order may be subjected to cancellation. If the initial order was placed using a discount code, the discount will be forfeited. Cancellations must be placed at least 5 days in advance of the receipt date, and may be made only by telephone 912-484-5246

WE RESERVE THE RIGHT TO REFUSE SERVICE

We are committed to providing high-quality service and a positive experience for all our customers. However, to maintain a respectful and productive environment for both our customers and staff, we reserve the right to refuse service under certain circumstances.

Our Right to Refuse Service:

Policy Violations: We reserve the right to refuse service if customers do not adhere to our established policies and procedures, including but not limited to return policies, payment terms, and operational guidelines.
Abusive Behavior: We do not tolerate any form of abusive, discriminatory, or disrespectful behavior towards our staff or other customers. This includes, but is not limited to, verbal abuse, harassment, or physical threats.
Fraudulent Activities: We reserve the right to refuse service in cases of suspected fraudulent activities or any behavior that compromises the integrity of our business.
Legal and Safety Concerns: Service may be refused if there are concerns about safety, legality, or any actions that may jeopardize the well-being of our staff or customers.
Repeated Non-Compliance: Continued disregard for our policies or repeated instances of disruptive behavior may result in the refusal of service.

We appreciate your understanding and cooperation in adhering to these guidelines.

At JFC, we’re proud to be a female-founded, Savannah based company dedicated to sharing the world’s finest caviar with you. Our passion lies in introducing you to this extraordinary delicacy while staying committed to both sustainability and quality.

Our founder, Jordan Peagler, brings a unique blend of passion and expertise to JFC. She began her career as a chef and purveyor to superyachts, jets, and private villas around the globe, where she gained insider knowledge of the world of fine food sales and production. She quickly realized that it was an industry rife with superfluous markups and opaque business practices, and saw the opportunity to provide luxury foods with a traceable background at direct to consumer prices.

JFC's initial offering is caviar, about which we are particularly passionate- "Sturgeon have graced our planet for 250 million years, and we feel a deep responsibility to protect their future. That’s why we source only sustainable caviar, ensuring every egg meets the highest standards of taste and consistency.

Our mission is simple: to bring you exceptional caviar collections crafted with care, integrity, and sustainability. By embracing aquaculture and responsible sturgeon farming methods, we can help preserve wild sturgeon populations, allowing them to thrive as they once did.

Through these practices, we aim not only to promote sustainable farming, but also to educate and inspire others about the importance of aquaculture. Together, we can honor tradition, protect our planet, and savor the finest that life has to offer." - Jordan Peagler, founder.

We personally visit every farm we work with, immersing ourselves in every step of the process. From stepping into the tank to handle the sturgeon to carefully harvesting their eggs and crafting the caviar we sell, JFC's hands-on approach ensures unparalleled quality and authenticity in every tin. At JFC, it's this dedication that sets us apart and delivers a caviar experience like no other.